YourEnglishname
21A,BristolRoad,HertfordMansion,Singapore219847
Phone:请输入电话号码·Email: 请输入Email
Nationality:Chinese(PresentResidentinSingapore)
OBJECTIVE
AstudentGraduatedin2009encounteredthemostdifficultperiodinSingaporetogetjobopportunitiesafter2008financialcrisis.Thoughshefinallybecameatechniciannoteasily,innow2010,shedarestotakeabigstepforwardtochallengeanotherone!Sheprefersdoingaactivelytechnicianratherthanboringone!
PROFESSIONALEXPERIENCE
WORLDSCIENTIFICPUBLISHINGCOMPANY
E-PubExecutive
LiaisewithMarketing,EditorialandInformationSystemdepartmenttoupdatedailymaintenanceonwebsite:
Determineproductshardcopypublishingdateandsoftcopypostingdate;ensuretimelyandaccuratee-productspostingdate;
Confirmwitheditorsforauthordetails(name,affiliation,articlefootnoteandtotalpages),SGMLandXMLcodingtime,books’copyright,productmaterial,price,etc.
Technicalledbysupervisorfortheimplementationofproductsmanagementsoftwareprojectandprovidesoftwaresupportforexternalandinternalserversoperation:
Ensuredhardwareandsoftwarecomplianceandcompatibility,developprogramfordifferentcases,supportremotelocationswithNetAccessInternetVPN;
Analyseservers’storagesystemandarrangeissueinrationalandwritetestplan,convertedoriginalproductsfromexistingsourcetobeoperable;implementeddailybackupjob;
Ensurenewissueupdatedoncompanywebsite.Monitorpurchasingsystemisonworkingenvironmentandtheclientshaveaccesspermission
Respondthelaststepbeforeproductspublishing:
Optimizeproductslayoutaccordingwithauthors’requirement;
Composeautomationscripts.Reviewanddebugerrorlogfiles(ifany).Developprogram,givefeedbacktoProjectTeamandvendorforonlinesystemenhancement;
establishsolutionofproblemlistandgivenoticetootherteamplayers;
Documentsresultsandobservationsafterinspectionsandaudits
DELL,SINGAPORE
TempCustomerServiceStaff
Handlingallaftersalesservicerelatedissues:
Recommendserviceoptionsandscheduleinstallationsforphone,faxandcomputerlines.Providedetailedtocustomercallsforpreventionoffutureauditissues.
Atleast50After-salesservicecallsoneverydaywithvoicerecorder.UpdatedcustomersonnumberofproductspurchasingincludingChinamainland,HongKongdistrict.ThisisproposaltoprotecttheDELLsellingagentfromsupplyingthecontractedcommoditytoanyotherbuyer(s)inotherterritory.
Collectedallcustomerrelatedcomplaintsthroughvariousmethodi.e.hotline,website,emailetc.Ensureallcomplainscanbesettledinapropertime.
EDUCATIONBACKGROUND:
NGEEANNPOLYTECHNIC,SINAGPORE
DIPLOMA*,ElectronicandComputerEngineering
Obtain3yearstuitiongrantfromSingaporeGovernmentforNgeeAnnPolytechnic
Maincoursesofstudy:EmbeddedSystemDesign,Robotics,DataCommunicationandNetworking,ProgrammingLanguage;
FinalYearProject:BuiltaRobotColony*andParticipatedintheSingaporeRobotGameinFeb2009;
TECHNICALSKILL:
Platform WINDOWS9X/NT/2000/XP,LINUX
Languages PERLS,C++,HTML,XML,GML
Software vMSVSdevelopmenttool;
vCrimsonEditor(includinganyotherlotskindofeditorsoftware);
vAdobeSeriessoftware:Photoshop(creativeindesigningmoderncover),PDFProfessional,Flash
vMicrosoftOffice:Word,Excel,PowerPoint,Access(Excellentindoingkindsofaccess)
vAutoCad
Hardware PCs,VPNs,MotorolaPowerPC,Intel;PCBBoardDesigning,IntegratedCircuitDesigning
Others ExcellentinEngineeringMathematics(AttainedAgrade)
LANGUAGE:
üMandarin(Native)
üCantonese(Fluent)
üEnglish(Fluent)
üTeochew(Dialects)
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